Your VA

This page showcases all the skills, training and work history of your VA.

Samantha Blake

Experienced and adaptable administrative professional with 25+ years of multidisciplinary experience across government, education, health, and human services.
Adept in front-line customer service, compliance, records management, financial administration, and confidential support.

Qualifications

  • Bachelor of Psychology
  • Diploma of Hypno-Counselling
  • Diploma of Counselling
  • Advanced Practitioner in Life Coaching
  • Certificate IV in Business Administration
  • Certificate III in Business

Experience Overview

  • Delivered frontline customer service via reception, phone, email, and CRM systems; managed switchboard, mail, scanning, filing, and data entry.
  • Provided confidential administrative support including document preparation, archiving, booking coordination, and minute-taking.
  • Maintained compliance with legislative and WHS procedures while supporting diary management, agendas, and conflict resolution processes.
  • Designed event materials, updated websites and social media, and assisted with volunteer and school liaison.
  • Managed petty cash, invoicing, payments, reconciliations, account queries, budget discrepancies, and inventory control.
  • Supported executive staff with diary and travel coordination, drafting correspondence, and stakeholder engagement.
  • Processed payroll, entered HR data, generated reports, and ensured compliance with legislation, procedures, and guidelines.
  • Proficient in Microsoft Office, Xero, MYOB, CRM platforms, HR/payroll systems, and content management tools including WordPress, Canva, and InDesign

Key Strengths

  • Customer Service & Front Desk Reception
  • Calendar & Appointment Scheduling
  • MS Office Suite (Word, Excel, Outlook)
  • Communication & Active Listening
  • Customer & Community Service
  • Records & Data Management
  • Compliance & Policy Adherence
  • Financial Administration
  • Confidential Client Support
  • Minute Taking & Report Writing

Attributes

  • Friendly and approachable
  • Discreet and ethical
  • Punctual and reliable
  • Calm under pressure
  • Respectful and inclusive
  • Self-motivated
  • Professional demeanor
  • Solution-focused
  • Cooperative team player
  • Quick and adaptive learner

Professional Experience

1997 – 2025

  • Secretary & Volunteer  |  Community Development Association Sub-committees
  • Home Educator  |  The Department of Education
  • Life Coach, Counsellor, Psychotherapist  |  Effective Directions
  • Support Coordinator  |  Effective Directions
  • Business Administration  |  Effective Directions
  • Emergency Relief Volunteer  |  Salvation Army
  • Elected Member  |  City of Playford
  • Customer Support Officer | Department of Human Services (DHS)
  • Business Support Officer | National Disability Insurance Agency (NDIA)
  • Family Dispute Resolution (FDR) Secretary | Legal Services Commission
  • Compliance Officer | Department of Human Services, Centrelink
  • Mental Health & Disability Inspector  |  Community Visitor Scheme
  • Management Committee Member  |  Local Community Children’s Centre
  • Finance Administrator  |  University of SA, Information Strategy and Technology Services
  • Receptionist  |  University of SA, Research and Innovation Services
  • Administration Officer  |  Disability Services, Community and Home Services
  • Receptionist  |  Office of Leon Bignell MP
  • Classroom Support Volunteer  |  Local Primary School
  • Clerical Support Officer | City of Playford, Parks & Open Space
  • Pay and Entitlements Officer  |  Australian Bureau of Statistics, Human Resources (SA)
  • Administration Support | City of Playford, Community Engagement
  • School Services Officer  |  Behaviour Management Community School, SA
  • Finance Officer  |  Local High School
  • Corporate Services Officer | Arthritis Foundation of SA Inc.
  • Personal Assistant  |  SA Housing Trust
  • Administration Support Officer  |  Public Trustee, Personal Estates
  • Switchboard  |  Public Trustee
  • Administration Officer  |  Dept. of Education and Children’s Services, West Group
  • Administration Officer  |  Dept. of Education and Children’s Services, East Group
  • Receptionist  |  Dept. of Further Education, Employment, Science and Technology, Office of the Chief Executive
  • Accounts Payable Officer  |  SA Police, Transaction Services
  • Administration Officer  |  Regency Institute of TAFE, International College of Hotel Management
  • Receptionist  |  Country Fire Service, Adelaide CBD
  • Office Clerk | Mannix Electrical
  • Office Assistant  |  Hall Plumbing
  • Customer Service Assistant  |  Target Australia Limited